NAPLAN Notification of technical disruption

The following information is required to document technical test disruptions at a school.

Complete one form per issue. If multiple students experience the same issue, complete one report for each type of device affected, and attach a list of student names and codes.

NAPLAN Coordinator (NAPCO) or School Technical Support Officer (STSO) to complete

Contact person’s details	(Complete if sending to QCAA)
School name
School location
Contact’s full name
Contact’s NAPLAN role
Contact’s phone number

Test Administrator (TA) to complete

Issue details
Date and time issue occurred	Date: Time:
Environment	☐ Training ☐ NAPLAN
Test domain Year level	☐ W ☐ R ☐ CoL ☐ N ☐ Omnibus ☐ 3 ☐ 5 ☐ 7 ☐ 9
Number of students affected
Devices affected	Number of devices: ☐ Laptop ☐ Desktop ☐ Chromebook ☐ iPad ☐ Tablet
Description of issue Test status: ☐ Not started ☐ Paused ☐ Finalised	e.g. Number of sessions affected, test item, location, room/s, building/s, entire school
Error message (if applicable) Please attach image of message if possible

Student and device details (if required)
Test session code	Student code
Student name
Device type and brand	e.g. laptop, desktop, tablet
Device technical management	☐ School-managed ☐ BYO
Operating system and version	☐ Windows ☐ MacOS ☐ iOS ☐ ChromeOS Version number:
Locked down browser version	Current version number:
Network connection	e.g. wired, wireless
Browser (if issue is not in the locked down browser)	e.g. Chrome, Edge
IP address	Search in browser ‘What is my IP address?’
Bandwidth test results	Search in browser ‘Run a speed test’
Diagnostic files (instructions available in NAPLAN Administration/Files & Resources tab)	Download from a device that has experienced an issue: Log files NAP GetInfo

NAPCO/STSO to complete

Other
Was anything other than NAPLAN affected at the time of the issue? e.g. Could you access the internet?
Other web-based applications running within the school at the same time:
Recent updates or upgrades to local IT infrastructure (including firewall and/or virus protection):

Next steps
Status of test session	☐ Paused ☐ Postponed ☐ Rescheduled ☐ Finalised Note any further details of action to be taken: e.g. date of rescheduled test

The information you provide on this form is being collected and used in relation to the functions and powers prescribed under Part 2 of the Education (Queensland Curriculum and Assessment Authority) Act 2014. The information will be accessed by QCAA staff and handled in accordance with the Information Privacy Act 2009. Information held by the QCAA is subject to the Right to Information Act 2009.

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